Restore Policy
The tape back-up system is in place primarily as a disaster recover system in case of a server crash or some similar catastrophe. All back-up tapes are stored in a Data-Safe facility offsite. As an added service, we do provide restoration of customer files when requested -- however, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers. This means that there are a very limited number of hours per day when we can do restorations, because the back-up process runs for much of the day. If we happen to get several requests for restorations, or if those requests involve a large number of files -- then we may not be able to complete all of them in the time frame available, meaning a delay of up to 24-48 hours before the next opportunity. To avoid downtime to your web site keep back-ups of your site on a zip disk or removable hard drive.