Scope of Services
Ashrava Internet Services provides free technical support for its machines and software. However, due to the breadth of services requested, we must set guidelines regarding the scope of these free services.
Ashrava Internet Services has no obligation to provide services in the following areas. Any discretionary support provided is on a "commercially reasonable efforts" basis and is dependent upon the availability of resources and appropriately skilled personnel.
- Website design services.
- Ashrava Internet Services can provide website design services.
- Services related to
installing, uninstalling, configuring, or troubleshooting
third-party scripts or programs. Such services will be billed
according to difficulty and scope of problem.
- Ashrava Internet Services enables you to run almost any script or program of your choice on your account. However, we can only support scripts that are pre-installed and configured by us. Third-party scripts are your responsibility to install and maintain.
- Ashrava Internet Services does not allow BETA software to be installed.
- Acceptable customized
configuration outages.
- If you request an acceptable customized configuration such as MX settings, Ashrava Internet Services is not responsible for outages that occur between your server and the end service, or outages experienced with the end service in question.
- If you choose to direct your e-mail alias to an outside service, Ashrava Internet Services is not responsible for the quality and reliability of that outside service.
- Misuse of server or
services.
- Ashrava Internet Services is not responsible for any and all client or third-party negligence, misuse, or abuse of the hardware and software provided.
- Ashrava Internet Services is not responsible for any and all hacker attacks and/or security breaches on servers where the client does not follow proper password and security measures, and/or where the client shares the account password with third parties.
- Ashrava Internet Services will use best efforts to thwart hacker attacks that are not the result of a negligent user.
- Third-party sabotage such as "denial of service" attacks are supported on a "best efforts" basis only.
- FORCE MAJEURE: Ashrava Internet Services shall not be deemed in default or otherwise liable under this Agreement due to its inability to perform by reason of any fire, earthquake, flood, epidemic, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of God, embargo, war, act of public enemy, or any municipal, county, state, national, or international ordinance or law or any executive, administrative, judicial or similar order (which order is not a result of any act or omission to act which would constitute a default under this Agreement), or any failure or delay of any transportation, power, or other essential thing required, or similar causes beyond the Company's (Ashrava Internet Services') control. Any delay in performance shall be no greater than the event of force majeure causing the delay. If an event of force majeure continues uninterrupted for a period exceeding five (5) days, Customer may elect to terminate this Agreement upon notice to Company, but such right of termination, if not exercised, shall expire immediately upon the discontinuance of the event of force majeure.
- Even though Ashrava Internet Services employs reliable, industry standard third-party operating system and server software, Ashrava Internet Services is not responsible for supporting software problems associated with such third-party software.
- Ashrava Internet Services reserves the right to take emergency administrative measures including, but not limited to deletion of logs, core dumps, and large e-mail file purges to ensure proper and optimum server operation.
- Ashrava Internet Services shall use commercially reasonably efforts to provide any services performed under this policy. However, you agree that Ashrava Internet Services' maximum liability to you under any provision of this policy, or any transaction contemplated under this policy shall be limited to the amount actually paid by you to Ashrava Internet Services for such transaction. IN NO EVENT SHALL Ashrava Internet Services BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF ITS PERFORMANCE OR FAILURE TO PERFORM PURSUANT TO THIS POLICY, EVEN IF Ashrava Internet Services HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
- This Service Agreement and Ashrava Internet Services' policies are subject to change by Ashrava Internet Services without notice. Continued usage of the Services after a change to this Agreement by Ashrava Internet Services or after a new policy is implemented and posted on the Ashrava Internet Services Site constitutes your acceptance of such change or policy. We encourage you to regularly check the Ashrava Internet Services Site for any changes or additions.